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講 題A Study of Implementing AI Chatbot in Campus Consulting Service
講 者Computer Science & Information Engineering Institute, National Central University Zhongli, Taiwan (R. O. C.) Yao-Tsung Yang
日 期2018/10/25長 度00:13:45人 氣83 次
摘 要
In recent years, mobile data traffic has been rapidly increasing
with the gained popularity of social media and instant messaging
software. Mobile-chatting has become the simplest and most direct
way to interact with others, thus creating an environment for a new
service type of chat robots to emerge. Chatbots are computer
programs that can conduct conversational contexts in dialogue or
text, simulate human conversations and give appropriate responses
through natural language learning and training.
This study not merely focuses on the construction the National
Central University Computer Center (NCUCC) chatbot through the
open-source web service frameworks and Microsoft semantic
cognitive services but also presents several management mechanisms,
including session history, query history, quality of service feedback,
online transfer to human assistants and questionnaires. In addition,
by means of simple management and training, visualized graphical
monitoring services, and data analysis, administrators are able to
monitor the interactions between the AI-powered chatbots and users
at any time. The statistics show the time to respond to users is
significantly shorter and overall customer satisfaction is improved.
提 供TANET台灣網際網路研討會-TANET2018
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